, a global provider of cloud-based business management software and services, today announced the recipients of the 22nd Annual AvidCX Awards. This prestigious honor, historically presented by Avid Ratings and now part of ECI, recognizes top-performing builders for delivering outstanding customer experiences, with winners selected in both the United States and Canada.
Each year, the AvidCX awards recognize homebuilders with the highest customer experience scores, based on survey results from major public builders, leading private firms, and custom and small-volume builders. This year, 472 qualifying builders participated in the program, which analyzed homebuyer data on satisfaction, referrals, and key experience metrics from January to December 2024.
Using its proprietary AvidCX鈩� platform to analyze every homebuyer survey and calculate overall scores, the award recognizes builders who rank within or above the top 25th聽percentile of their peers.
鈥淭he AvidCX Awards serve as a trusted benchmark for customer service. We are so excited to honor this year鈥檚 deserved winners, who have adapted to changing market demands with determined resilience and earned this recognition as a result,鈥� shared Aaron Everson, Business Unit Leader, ECI Software Solutions. 鈥淭hese homebuilders and professionals have shown they consistently go above and beyond to serve their customers.鈥�
The following recognitions highlight AvidCX Award winners across multiple tiers and categories.
AvidCX Cup
The AvidCX Cup recognizes a single builder across three different categories鈥擯roduction, Custom, and Small Volume鈥攚ith the highest customer ratings in all surveys throughout North America taken during the first year of homeownership.
22nd Annual AvidCX Cup winners are as follows:
- Production: KB Home 鈥� Los Angeles/Ventura
- Custom: AR Homes 鈥� Barry Rutenberg and Associates, Inc.
- Small Volume: Windsor Homes
鈥淲e are honored to be recognized for our commitment to customer satisfaction. A home is the largest and most emotional purchase that most people make in their lifetime, and we don鈥檛 take the trust our customers place in us lightly. We wake up every morning motivated by this privilege of building our customers鈥� dreams and delivering a phenomenal homebuying experience,鈥�聽said Rob McGibney, President and Chief Operating Officer of KB Home.聽鈥淭his award is a testament to the dedication and hard work of the entire KB team. We thank ECI, formerly AvidRatings, for this meaningful recognition and for their continued leadership in elevating excellence across our industry.鈥�
AvidCX Diamond Award
This award recognizes builders with the highest national scores on the Move-In Experience Survey, taken from the first 90 days of homeownership. The US and Canada are eligible for one award each for the Production, Custom, and Small Volume builder categories.
AvidCX Diamond Award winners in the U.S. are as follows:
- Production: M/I Homes 鈥� Fort Myers/Naples
- Custom: AR 鈥� Paragon Homes of Charlotte, Inc.
AvidCX Diamond Award winners in Canada are as follows:
- Production: Minto 鈥� Calgary LR 鈥� Condo
- Custom: Maison Design + Build
- Small Volume: Rinaldi Homes
AvidCX Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.
AvidCX Gold Award winners across North American regions are as follows:
North Central Region
- Production: M/I Homes 鈥� Indianapolis
- Custom: American Heritage Homes
- Small Volume: Traditions Building Group
Northeast Region
- Production: Dream Finders 鈥� Capital
South Central Region
- Production: M/I Homes 鈥� Dallas
Southeast Region
- Production: Dream Finders 鈥� Bluffton
- Custom: AR Homes 鈥� SandStar Homes, LLC
West Region
- Production: KB Home 鈥� Sacramento
- Small Volume: McStain Neighborhoods
Province of Alberta
- Production: Brookfield 鈥� Edmonton MF
- Custom: Augusta Fine Homes 鈥� Calgary
- Small Volume: Five Star Homes
Province of British Columbia
- Custom: Miracon Developments Inc.
- Small Volume: Carrington Homes
Province of Ontario
- Production: Brookfield 鈥� Ontario LR
Province of Saskatchewan
- Production: North Ridge 鈥� Saskatoon
痴颈别飞听聽for a full list of AvidCX Benchmark Award Winners, which recognizes any US or Canadian builder scoring among the top 25% of Avid鈥檚 nationwide databases on the Move-In Experience survey, taken from the first 90 days of homeownership.
